| Choosing your equipment: Bounce Toyz rents all equipment on a first come first serve basis. Receipt of a quote is NOT a guarantee of equipment. So please, be certain of your reservation when you are ready or there will be a $100 cancellation fee. Final contact: We generally contact you within 2 days of your event to confirm details. At this time we'll confirm final payment, method of payment, space requirements, delivery times, etc. We’ll also discuss any issues of weather if it looks questionable. Rain/Cold/Windy Days: We do not charge any cancellation fees if you or we need to cancel due to inclement weather. If weather looks bad, we'll contact you the morning of the event. Delivery & Pick up: Backyard parties are delivered during a 2-hour window before and after your event. Corporate deliveries and Park site locations are generally delivered during the hour before your event. We strive to ALWAYS have units set up 30 minutes before the start of an event. Since our drivers are setting up at different locations during the day, it's very important that the person responsible at the event be there on time to meet the driver for safety and set up instructions. One late customer in the morning can cause tremendous stress for everyone else. Power requirements: Customer is responsible for power. Bounce Toyz is NOT liable for problems due to power issues. Generally we need (1) 20-amp circuit for EACH blower. (other items can't be plugged into the same circuit) We furnish (1) 80' extension cord. Unit needs to be placed within 80' of power source. A generator can be provided for additional cost, if there is not an outlet close enough to your desired location. Set up: We'll need someone at the event to show us where to set up. We'll find out before set up if you're event is on grass, concrete, etc. If your home has a sprinkler system, you will be responsible for letting our staff know where it is to avoid any damage. Bounce Toyz is not liable for any damage done to your sprinkler system/grass. Inflatables can ONLY be operated safely if they are well secured. We bring stakes or sandbags depending on where the units are sitting. If you make last minute changes, please let us know (especially grass to cement), so we will have the proper tie down equipment. Attendants: You will need adult attendants to arrive early enough for a safety briefing. Accidents on equipment generally come from two things....too many participants on a unit and a unit not kept secured. Attendants should monitor the amount of children and make sure they're acting responsible. They also should periodically ensure equipment for secure ground attachment. Safety briefings are given at the start of ALL events and we require a signature from our customers or representative stating this has been done. Damages: Customer is responsible for all damages to units and any cleaning charges due to misuse (food, gum, rocks, etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string or irreversible damages are found on the unit. Silly string causes irreversible damage to any inflatable. So please be aware. Early shut down: If event is shut down early, please call the phone # on your paperwork or 907-440-0581 to arrange early pick up. There are no refunds due to early pick up for any reason. In case of rain or winds, please shut down the unit until bad weather passes & put the blower in a covered area. If the bad weather passes quickly you can re-inflate the unit. Make sure to completely dry the unit as they're very slippery when wet. Cancellation Policy: We allow all our customers the option to cancel their reservation up to four days prior to their event. Any cancellations (not weather related) that are within 2 days of the reservation will be charged a $100 cancellation fee. Please note that all cancellations MUST BE IN WRITING and sent to: bounce@bouncetoyz.com |
| Safety and Procedures 918-852-4311 |